TERMS OF SERVICE

These Terms of Service ("Terms") govern your use of the Wills Friends, LLC website located at www.willsfriends.com (the "Service") operated by Wills Friends, LLC ("we", "us", or "our"), a licensed plumbing company specializing in water filtration systems (TN License Number #4997).

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Your continued use of our Service after any changes to these Terms constitutes acceptance of those changes. Please review these Terms periodically.

If you have any questions about these Terms, please contact us at info@willsfriends.com or by mail to:

ACCEPTANCE OF TERMS

By accessing and using this Service, you accept and agree to be bound by the terms and provisions of this agreement. Your use of our Service is also governed by our Privacy Policy, which is incorporated herein by reference.

You represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding agreements
• You will use the Service only for lawful purposes
• You will not use the Service in any way that violates any applicable federal, state, local, or international law or regulation

SERVICE DESCRIPTION

Wills Friends, LLC is a licensed plumbing company (TN License #4997) specializing in water filtration and treatment solutions. Our services include:

• Water quality assessments and testing coordination
• Water filtration system recommendations
• Professional installation of water treatment equipment
• Maintenance and service of water filtration systems
• Educational resources about water quality

All plumbing work is performed by licensed professionals in accordance with applicable state and local codes and regulations.

USER ACCOUNTS

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

DISCLAIMERS AND LIMITATIONS

General Disclaimer

The information provided through our Service is for educational and informational purposes only and is not intended as medical or health advice. We are not medical professionals, healthcare providers, or health experts. Our water quality assessments and filtration recommendations are not a substitute for professional medical advice, diagnosis, or treatment.

Medical and Health Disclaimer

IMPORTANT HEALTH NOTICE:

• We are licensed plumbers specializing in water filtration, not medical professionals
• Water quality information provided is for general educational purposes only
• Always consult with qualified healthcare providers regarding health concerns
• Never disregard professional medical advice because of information from our Service
• Water quality can affect health, but individual health outcomes vary significantly
• If you have specific health conditions, consult your physician before making water treatment decisions

No Guarantee of Results

RESULTS DISCLAIMER:

Water filtration results vary based on numerous factors including but not limited to:

• Source water quality and contamination levels
• Plumbing system age, condition, and configuration
• Local water supply variations
• Proper system maintenance and filter replacement
• Individual household usage patterns
• Geographic and environmental factors

• Every property has unique plumbing structures and limitations
• We make no guarantees regarding specific contamination removal percentages
• Performance claims are based on laboratory testing under controlled conditions
• Actual performance in your home may differ from laboratory results
• Regular testing is recommended to verify ongoing system performance

Professional Services Disclaimer

While we are licensed plumbers (TN License #4997), our services are limited to:

• Plumbing work related to water filtration systems
• General water quality education
• Installation and maintenance of water treatment equipment

We do not provide:

• Medical diagnosis or treatment
• Legal advice regarding water rights or regulations
• Engineering services beyond our plumbing scope
• Guarantees about health improvements
• Advice on water-related medical conditions

INTELLECTUAL PROPERTY

All content, features, and functionality of this Service are and will remain the exclusive property of Wills Friends, LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Prohibited Uses

You are prohibited from:

• Copying, modifying, or distributing our content without written permission
• Using our intellectual property for commercial purposes
• Creating derivative works based on our content
• Reverse engineering our systems or methodologies
• Scraping or harvesting data from our website
• Misrepresenting your affiliation with Wills Friends, LLC
• Using our service to violate any applicable laws or regulations

User Content

By submitting content to our Service, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute such content in connection with our Service. You represent and warrant that you own or have the necessary rights to all content you submit.

ADVERTISING COMPLIANCE

Our Service complies with advertising policies and guidelines established by major platforms including but not limited to:

Google Ads Compliance

We adhere to Google's advertising policies by:

• Providing accurate and honest information about our services
• Not making misleading claims about water quality or health benefits
• Clearly identifying ourselves as a plumbing service, not medical providers
• Maintaining transparent business practices and clear contact information

Facebook/Meta Ads Compliance

Our advertising practices align with Meta's policies through:

• Truthful representation of our services and capabilities
• Appropriate disclaimers about non-medical nature of our services
• Compliance with housing and credit advertising restrictions where applicable
• Respect for user privacy and data protection

General Advertising Standards

We commit to:

• Truth in advertising principles
• Clear and conspicuous disclosure of material terms
• Substantiation of any performance claims
• Compliance with FTC guidelines on endorsements and testimonials
• Adherence to state and local advertising regulations

GOVERNMENT AND REGULATORY COMPLIANCE

Wills Friends, LLC operates in full compliance with applicable laws and regulations:

Licensing and Permits

• We maintain active Tennessee plumbing license #4997
• All work is performed according to state and local plumbing codes
• We obtain necessary permits for installations as required
• Our technicians maintain required certifications and training

Environmental Compliance

• We follow EPA guidelines for water treatment systems
• Disposal of filters and equipment follows environmental regulations
• We comply with water quality testing standards and protocols
• Our recommendations consider local water authority requirements

Consumer Protection

• We honor all applicable consumer protection laws
• Clear pricing and terms are provided before service
• Warranty terms comply with Magnuson–Moss Warranty Act
• Cancellation and refund policies meet legal requirements

LIMITATION OF LIABILITY

In no event shall Wills Friends, LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Maximum Liability

Our total liability to you for any claims arising from or related to these Terms or your use of our Service shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.

Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Wills Friends, LLC and its licensees and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

• Your use and access of the Service
• Your violation of any term of these Terms
• Your violation of any third party right
• Any claim that your use of our Service caused damage to a third party

This defense and indemnification obligation will survive these Terms and your use of the Service.

ADDITIONAL TERMS

Dispute Resolution

Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. The arbitration shall be conducted in Nashville, Tennessee. Each party shall bear its own costs.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Tennessee, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service.

Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and void.

Electronic Communications

By using our Service, you consent to receive electronic communications from us. These electronic communications may include notices about applicable fees and charges, transactional information, and other information concerning or related to the Service.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination.